FAQs

Products typically used in our cleaning processes are applied and rinsed or neutralized as the final step of the process leaving surfaces residue free.

Factory applied soil resistant products wear off due to traffic. It is recommended to have these products reapplied after the cleaning process to retain the protection from water and oil based stains.

Factory applied soil resistant products wear off due to traffic. It is recommended to have these products reapplied after the cleaning process to retain the protection from water and oil based stains.

No, are process includes using an extraction rinse to neutralize cleaning products.

With our hot water extraction process carpets will only be left damp, complete drying is usually 4 to 6 hours.

Depending on the amount of traffic and occupants, for example residential carpets with normal soil should be cleaned annually and heavily used traffic areas every 6 months.

Our carpet cleaning process includes pre vacuuming as the first step in dry soil removal before pre-treatment and hot water extraction.

Steamatic utilizes a number of our own patented products as well as state of the art industry products depending on the particular soil or stain.

If the proper chemical or process is not used depending on the type of fiber some carpets can be damages, i.e. Wool.

Yes, special products and cleaning techniques designed for the delicate natural fibers are used on area rugs.

Soil acts like an abrasive if left in the carpet fiber will cause wear and soil can also create bacteria and odors.

There are several factors the will determine the length of time needed to dry your property, what materials are wet, how long have they been wet how much of the area is wet. Our professional’s will complete an assessment to locate any potentially affected areas and develop a precise drying plan to have your property dry as soon as possible.

A dry standard goal is established in an unaffected area of wet materials. Monitoring will be documented on a daily basis to determine when materials have reached drying goals.

Due to advanced technology and equipment solid wood flooring can be successfully dried in several cases.

Depending on the amount of time and type of fabrics, some furnishings can be successfully dried, your Steamatic professional can assess the damage and let you know what can be done.

Depending on the wet materials and normal soiling water will cause odors, this can usually be eliminated when dried and cleaned.

Depending on the contamination level of the water intrusion, most ceilings can be dried as long as the material has not expanded or released from the structural supports. Your Steamatic professional will provide a close inspection and advise you what can be done.

Not unless your Steamatic professional indicates the outside air is warm and dry enough to assist in drying.

Depending on the contamination level of the water intrusion carpets can be dried a cleaned, your Steamatic professional will provide a close inspection and advise.

These rugs will need to be removed an taken to Steamatic facilities where they will be dried and inspected.

This equipment will evaporate the moisture bound in the building materials, and the dehumidification equipment will remove the excess moisture from the air.

This will vary depending on the amount of soot contamination and severity, your Steamatic professional can give you a better idea after their assessment.

You may want to clean some specific delicate personal items, however our special formulated cleaning products are designed to remove the soot and odor unlike over the counter products you could purchase.

The residues from a fire, soot and smoke from burned materials could be hazardous.

It is best not to turn on the HVAC, however if heating or cooling is needed, it is best to change your system filter before turning on the system.

This will depend on the amount and degree of damage, the structure may not be livable, you would need to discuss with your insurance carrier for additional living arrangements.

You can make that decision. However, your insurance carrier can usually recommend qualified contractors. We typically work with several insurance carriers and can provide you with a list of our references.

This will depend on the severity of the structural damage, in some instances we can move contents to other areas of your home.

Yes we would ask for enough time to schedule for one of our representatives to meet with you at our facilities.

Our personnel are trained and certified to handle certain delicate items, however special artwork, etc. may need to be restored by a third party art conservator.

Mold is a natural occurring organism in our environment, however certain types an amounts growing inside our homes can be detrimental to our health.

It depends on the individual’s health can cause allergic reactions and worse, and if not remediated can cause damage to building materials especially wood and paper.

Due to advanced An organic food source, wood, paper and most importantly moisture. and equipment solid wood flooring can be successfully dried in several cases.

If not visible usually the musty or earthy smell, if this is the case a professional indoor air quality professional can be contacted to provide an assessment.

Keep all areas dry, and if water intrusion happened dry quickly.

Usually when substantial amounts are visible, the EPA has information for individuals available on their website, some states have special licensing requirements for remediation professionals.

This would need to be determined by an indoor environmental professional.

Depending on the amount in most cases the affected areas are contained off and may not be necessary to move out.

We will typically need to know the size of your home and number of diffusers and HVAC units.

Depending on the size and number of HVAC units and diffusers, usually less than a day.

According to the National Air Duct Cleaning Association inspect every 2 years and clean if visible buildup of dirt and debris is evident and inspect and clean the coil every year.

Remove any fragile items from furnishing in areas the item must be moved to access the diffuser.

Yes.

Cleaning can provide a better indoor air environment as well as allowing your HVAC equipment to run more efficiently.

This will depend on if you have insurance coverage for your contents, contact your insurance carrier for this information.